Privacy Policy
Your trust is paramount. We are committed to safeguarding the privacy and confidentiality of your medical and personal data.
Last Updated: December 21, 2025
1. Introduction
HCC Diagnostics ("we", "our", "us") values your privacy. This policy outlines how we collect, use, process, and protect your personal and health information when you use our website, mobile application, home collection services, or visit our diagnostic centers. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect various types of information to provide accurate diagnostic services:
- Personal Information: Name, age, gender, date of birth, marital status, and government identifiers (if required for specific tests).
- Contact Information: Phone number, email address, residential address (for home collection), and emergency contact details.
- Health Information (PHI): Medical history, doctor's prescriptions, symptoms, physiological samples (blood, urine, etc.), and diagnostic test reports.
- Technical Data: IP address, browser type, device information, and usage patterns on our digital platforms.
- Payment Information: Transaction details and billing information (we do not store complete credit card details; these are processed by secure payment gateways).
3. How We Use Your Data
Your data is used primarily to deliver diagnostic healthcare services:
- Service Delivery: Processing samples, generating accurate reports, and delivering them to you or your referred doctor.
- Home Collection: coordinating with phlebotomists to visit your location.
- Communication: Sending appointment confirmations, test status updates, and health reports via SMS, Email, or WhatsApp.
- Quality Improvement: internal training, auditing, and enhancing our diagnostic accuracy.
- Legal Compliance: Meeting regulatory requirements for disease reporting (e.g., notifying authorities about specific infectious diseases as mandated by law).
4. Disclosure of Information
We do not sell your personal data. We may share information with:
- Healthcare Providers: Your referring doctor or hospital to facilitate your treatment.
- Service Providers: Third-party technology / logistics partners (e.g., cloud storage, home collection partners) who are bound by strict confidentiality agreements.
- Legal Authorities: When required by court order, government regulations, or to protect public health.
5. Cookies & Tracking
Our website uses cookies to enhance user experience, remember your preferences (like language or login state), and analyze website traffic. You can modify your browser settings to decline cookies, though this may some website functionality.
6. Data Security
We implement robust security measures including SSL encryption, secure servers, and strict access controls to protect your data. However, no digital platform can guarantee 100% security. We urge you to protect your login credentials.
7. Your Rights
You have the right to access your medical records, request corrections to inaccurate data, or request deletion of your account (subject to legal retention requirements for medical records).
Contact Us
For any privacy concerns, please contact us:
Email: hccdiagnostics@gmail.com
Address: HCC Diagnostics, 1st Floor Pushpa Prestige, Near City Pride Cinema, Pune - Satara Rd, Pune, Maharashtra 411009